Enercom Energy Solutions Limited
Enercom Energy Solutions® – Registered Trademark
Address: Unit 36 Basepoint Metcalf Way, Crawley, England, RH11 7XX
Contact: 0208 798 2529
Email: info@enercomenergy.co.uk
Last updated: 17/01/25
1. Information We May Collect From You
During our business relationship, Enercom Energy Solutions Limited may collect and process the following types of personal data:
Contact Information: Name, address, email address, and phone number.
Financial Information: Bank details and credit-related information.
Public Records: Information from Companies House, the Electoral Register, or other publicly accessible sources.
Permissions: Marketing preferences and consents you have provided.
Documentation: Bills, contracts, or leases submitted to us for processing services.
Technical Data: Information about your devices, IP address, location, operating system, and browser type.
Analytics Data: Details about your interactions with our website and services, including navigation paths and call logs.
Product-Specific Data: Information about your service preferences and prior discussions about our offerings.
How We Collect Your Information:
Online forms and email correspondence.
Telephone and postal communication.
Interaction with our website and social media accounts.
Partner organizations and third-party referrals.
Public databases like Companies House or the Electoral Register.
2. How We Use Your Information and Why
Enercom Energy Solutions Limited processes personal data under the following legal bases:
Contractual Obligation: To fulfill agreements we have with you.
Legitimate Interest: To serve your needs effectively while balancing your rights and freedoms.
Consent: For specific purposes, such as marketing communications.
Legal Obligation: To comply with laws and regulatory requirements.
Examples of How We Use Your Data:
To arrange contracts with energy suppliers.
To validate and update your information.
To improve our services and develop new offerings.
To provide personalized communications and promotional material.
To ensure compliance with legal and regulatory standards.
Legal Basis for Processing Your Personal Data:
Contractual: To arrange energy contracts and other agreements.
Legitimate Interests: To improve our services and develop better processes.
Consent: To send promotional materials and conduct market research.
Legal Obligation: For compliance with tax, regulatory, and fraud prevention laws.
3. Who Do We Share Your Information With
Your data may be shared with trusted third parties, including:
Energy suppliers to arrange your energy contracts.
Credit agencies for financial validation.
Partners who introduced you to our services.
Fraud prevention agencies and public authorities when required by law.
Service providers necessary to perform our obligations, such as cloud storage providers and payment processors.
4. Group Companies
Enercom Energy Solutions Limited may share your information with affiliated companies for administrative purposes. Should our company undergo a merger or acquisition, your data may be transferred to the new entity under the terms of this privacy policy.
5. Suppliers – Energy
We work with various energy suppliers, to provide competitive quotes and arrange contracts on your behalf.
6. Other Third Parties
Trusted third parties, such as verification services, software providers, and administrative processors, may handle your data to facilitate our services.
7. How Long We Keep Your Information
We retain personal data for as long as necessary to fulfill our obligations to you or to comply with legal requirements. After your business relationship with us ends, your data may be retained for up to 10 years for auditing, research, or regulatory compliance.
8. Your Legal Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
Right to Be Informed: You have the right to be informed about how your data is used.
Right of Access: You can request access to the personal information we hold about you.
Right to Rectification: If any of the data we hold is incorrect or outdated, you can ask us to update it.
Right to Erasure: You can ask for your data to be deleted when it’s no longer necessary for us to retain it.
Right to Restrict Processing: You can request that we limit how we use your personal data in specific circumstances.
Right to Data Portability: You have the right to receive your data in a machine-readable format.
Right to Object: You can object to the processing of your data, including for marketing purposes.
If you would like to exercise any of your rights, please contact us via email or phone.
9. Cookie Policy
Enercom Energy Solutions Limited uses cookies to enhance your browsing experience, track website usage, and serve personalized advertisements. By continuing to use our website, you consent to the use of cookies.
You can manage cookie settings or withdraw consent by visiting www.allaboutcookies.org or www.youronlinechoices.eu.
10. Data Protection Officer (DPO)
If you have any concerns about how your data is processed or would like to exercise your rights, please contact our Data Protection Officer at dpo@enercomenergysolutions.com.
11. International Data Transfers
In certain cases, we may transfer your personal data to third-party service providers or partners outside the UK/EU. In such instances, we ensure appropriate safeguards are in place, such as using Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA), to protect your data.
12. Contact Information & Complaints
If you have any questions or concerns about this privacy policy, please contact us at info@enercomenergy.co.uk
If you are dissatisfied with our response or believe we have violated your data protection rights, you can lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, at www.ico.org.uk.
On-Site Banner Advertisements
Our website may feature banner advertisements served by trusted advertising networks. For more details on how we use cookies for advertising, please refer to individual privacy policies of providers such as Adroll.
This Privacy Policy was last updated on 17/01/25.
